TRI-K: Specialty Ingredients for Personal Care

Careers at TRI-K

TRI-K Industries is always interested in talented and experienced candidates seeking new opportunities. Resumes are retained in our databank and are screened as positions become available. If you are interested in a career with our Company, please submit your resume to:

Human Resources
TRI-K Industries, Inc.
peopleenergy@tri-k.com



Available Positions

Analytical Chemist

Job Summary:   Conducts analytical testing to support the new product development, new/alternate  technology evaluation and quality control of manufactured products.
 
Essential Duties and Responsibilities include the following.  Other duties may be assigned.
  • Conducts  analytical testing for quality control and research
  • Assists in writing and establishing specifications
  • Provides analytical expertise on appropriate testing strategy for new product development
  • Develops and implements new techniques for the analysis of the chemicals
  • Ensures analytical methods are designed for consistent quality results
  • Prepares and updates written testing procedures and generates SOPs for laboratory operations 
  • Maintains complete records of testing data and results
  • Responsible for general/preventive instruments maintenance and their calibration
  • Advises and assists customers with testing procedures
  • Assists in various aspects of the quality complaint / resolution process including supplier, and third party Lab interact
  • Prepares presentations for management, the sales team, customers, and others as needed
  • Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
  • Assists marketing with technical information as needed.
Qualifications/Experience:
  • Bachelor’s Degree– Chemistry or related field from four year accredited college.
  • Minimum 3 years work experience in related field.
  • Chromatography experience (GC,HPLC) is required as well as FT-IR
 

Technical Service Specialist

Job Summary:  Responds to customer technical inquiries. Provides Technical Service to the customers identified to their satisfaction as per the set standard and thereby resulting in Sales. Provides training, prepares presentations and documentation as requested. Ensure statutory compliance of all regulatory requirements.
 
Essential Duties and Responsibilities include the following.  Other duties may be assigned.
  • Responds to customer inquiries and requests, including preparation of special documentation
  • Investigates, answers and resolves technical problems and conducts related laboratory experimentation when necessary
  • Maintains a product information database to facilitate inquiry responses
  • Works with customers to trouble-shoot formulations
  • Advises and assists customers with preparation of new formulas
  • Assists in various aspects of the quality complaint / resolution process including customer, departmental, supplier, and third party Lab interaction
  • Assists in monitoring and handling expired or soon to expire inventory including supplier interaction
  • Monitors and responds to information requests regarding FDA and international industry requirements and regulations; including organizing international product registration
  • Prepares presentations for management, the sales team, customers, and others as needed
  • Provides product training programs and presentations for the customers, staff, new hires, representatives, and others as needed
  • Assists marketing with technical information as needed.
  • Attends technical meetings and keeps updated on current industry trends and technology
  • Evaluates new technologies for Tri-K
  • Prepares collaterals for our Focus Products as per company’s schedule
 
Qualifications/Experience:
  • Bachelor’s Degree– Chemistry or related field from four year accredited college.
  • Minimum 5 years work experience in related field.
 

 

Product Manager

Job Summary:   Ensures profitability by implementing strategies for new and existing products, with primary focus on anti-aging ingredients and proteins.  Responsible for supporting, developing and managing the product line strategies for global markets. Provides and supports ahead of the curve product management.
 
Essential Duties and Responsibilities include the following.  Other duties may be assigned.
 
  • Manage the specialty product line to achieve growth and margin targets, including implementation of pricing models, portfolio management, and customer projects
  • Assess product or product line competition, update pricing matrices, review and recommend product pricing
  • Recommend product line additions and deletions based upon market and sales data, technical reviews, competitor analysis, as well as customer and sales surveys
  • Identify, develop, and implement strategic concepts that will profitably grow the portfolio
  • Manage product line financial forecasts, demand forecasts, cost reduction initiatives, market/competitive intelligence, business process improvement, and tactical marketing activities 
  • Coordinate with Marketing Department for product introduction launches and promotional activities, and provide input on global market needs
  • Ensure accurate budget forecasting in order to achieve sales and profits at or above market levels
  • Identify new, innovative products, and consult with internal technical and business experts in order to develop a 'go to market' strategy
  • Attend scientific meetings as necessary, to determine new trends in the product lines, review competition and introduce/promote products at trade show booths
  • Review technical journals to develop new product ideas and approaches for all product lines
  • Create technical and promotional materials in conjunction with other departments in order to drive marketing activities worldwide
  • Evaluate the effectiveness of marketing expenditures in product promotion
  • Coordinate with Principals in terms of understanding the pipeline of innovations and their marketing strategies
Qualifications/Experience:
  • B.S. degree required, concentrations in business, chemistry or related discipline a plus. 
  • Minimum 5 years of increasing responsibility in product management, with demonstrated leadership, team building, interpersonal and communication skills, strongly preferred.

Travel Requirements

  • 40% travel both domestic and international. Overnight stays of one or more days may be required

 

 

Customer Service - Assistant Manager/Manager

Job Summary: Assists the Director, Finance in managing the department by scheduling and organizing workflow, and by assigning tasks to team members to complete departmental objectives. Enters orders, address customer inquiries, provide follow-ups, assist in problem resolutions and works on special projects.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

  • Develops procedures, establishes standards, and administers activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers. Responding efficiently and effectively to customer requests, complaints and inquiries. • Directs and controls receipt of orders and their release to warehouse or directly to client.
  • Issuing company communications (for example, price increase notifications to customers) as needed.
  • Supporting the sales team by issuing price quotations, checking inventory status, relaying customer information, running sales reports and otherwise responding to sales team members’ informational requests as needed.
  • Overseeing the pricing database and revising/updating it as needed.
  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Handle major incidents that cannot be resolved by CSR’s.
  • Compile and print reports on overall customer satisfaction.
  • Isolate and identify areas of improvement.
  • Keep abreast of new company products and services.
  • Work with management on customer service initiatives.
  • Establishes, monitors and documents customer service performance standards with respect to ISO.
  • Develops and maintains order management plans for key customers

Qualifications / Experience:

  • 5+ Years of experience working in a Manufacturing/Distribution organization in a Senior Customer Service and Operations role.
  • Exposure to MS Dynamics & NAV is a plus.
  • Bachelor's Degree (a must) with emphasis on Supply Chain or Logistics (preferred).

Travel:

  • 10% travel may be required

Apply

Senior Associate- Customer Service

Job Summary: Processes incoming customer orders, prepares quotes, addresses inquiries, provides follow-ups, and assists with problem resolution. Supports field sales representatives in achieving superior customer satisfaction for maximum growth.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

  • Receives and processes sales orders received by telephone, fax, mail, or electronic services in an efficient and expedient manner
  • Acts as part of a multi-functional team to support the efforts of all aspects of customer satisfaction
  • Prepares, forwards and retains order acknowledgements
  • Provides quotes for established products and obtains special pricing as needed
  • Responds to general inquiries from customers and sales representatives related to orders, products, literature, shipping and delivery date, pricing, availability, and packaging
  • Works closely with sales representatives to be proactive in meeting customer needs and keeping them informed of all activities associated with their accounts
  • Supports customer relations and assists with problem resolution in a timely and professional manner
  • Recommends alternate products when possible, and refers customers to technical services or sales for assistance when needed
  • Proactively monitors and keeps customers and sales advised of shipment dates, production schedules, delivery dates
  • Assists the Distribution and Logistics department to maintain quality service by maintaining updated shipping, document and packaging requirements
  • Prepares and runs reports and performs special projects as requested
  • Functional Competencies
  • Customer service orientation
  • Ability to speak and write clearly
  • Works well within a team or independently
  • Unparalleled sense of urgency with regard to problem resolution
  • Ability to multi task and shift priorities in a fast paced, changing environment
  • Thrives under pressure

Qualifications / Experience:

  • 4 year college degree with a focus on business operations
  • At least 5 years in a customer service role in a manufacturing or distribution environment, preferably in the fine chemicals industry
  • Intermediate to advanced knowledge of MS Office products including Word, Excel, Power Point and Outlook, Microsoft Dynamics NAV

Apply