Career Opportunity

Technical Service Associate

Denville, NJ


Answers customer technical inquiries and assists in resolving quality complaints. Provides written/verbal communication and documentation in response to customer and account manager technical information inquiries.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Responds to customer inquiries and solicits information as needed
  • Assists the sales and marketing with technical questions and requests
  • Assists in creation, dissemination and maintenance of TRI-K product technical documents
  • Maintains a product information database to facilitate inquiry responses
  • Assists in various aspects of the quality complaint / resolution process including customer, departmental, supplier, and third party Lab interaction
  • Evaluates documentation for competitive products, new and alternate vendors of existing TRI-K products
  • Completes customer forms and questionnaires and coding packets
  • Logs and tracks progress of customer information requests
  • Updates customer inquiries into Salesforce database
  • Assists Marketing with information and trade show materials requests
  • Performs other miscellaneous laboratory and clerical tasks to fulfill the responsibilities of the technical service function.
  • Monitors the e-Synergy certificate of analysis inbox if needed


Bachelor degree in science; Minimum 1 year related experience and/or training; or equivalent combination of education and experience.

Other requirements:

  • Approximately 10% travel may be required.

We offer a competitive compensation package including: 

  • Medical
  • Dental
  • 401 (K)
  • Vision
  • Paid Time Off
  • Life Insurance
  • In addition to other programs and plans

To apply:

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